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Excerpt:
Commercial banking is part of the larger financial services industry. Banks provide services to
individuals, small businesses and large organizations. The primary banking functions are accepting
deposits and lending funds. Customers range from large corporations to small business to individuals.
In the 21st century, banks have expanded to offer a wide range of financial services since the separation
of banking, insurance and brokerage no longer exists.

.....The principal sources of revenue for most banks are interest on loans and fees on bank services. The
banking business is heavily dependent on various forms of lending. Bank commercial lending
departments lend money to start or expand a business or to purchase inventory and capital equipment.
Consumer lending departments handle student loans, car loans, credit cards, debt consolidation and
loans for home improvements. Mortgage lending departments make loans for the purchase of real estate.

.....Some of the main trends affecting the banking industry are outsourcing, workforce mobility, talent
shortages, globalization, shifting population demographics, new labor laws and an aging workforce.

.....According to the U.S. Department of Labor, Bureau of Labor Statistics, a high percentage of bank
employment, estimated at around 65%, are in office and administrative support positions. This category
includes bank tellers, the largest single category of banking employees. Approximately 25% of bank
employment is in management, business, and financial positions. The balance of bank employment is in
such areas as sales, marketing and professional areas including accounting and legal.